Malloy Studio Terms of Service

1. Eligibility

You must be at least 13 years old and legally permitted to use the Service. If the law where you live requires parental or guardian consent for a person of your age, you may use the Service only with that consent. If you use the Service for an organization, you represent that you have authority to bind that organization to these Terms.

2. Accounts and connected AI clients

• You must provide accurate account information and keep it current.
• You are responsible for safeguarding your account, password, email, and connected-client credentials and for activity under your account.
• When you connect Malloy to ChatGPT or another MCP client, that client may call Malloy tools using the permissions you approve. Review the requested permissions and disconnect access you no longer want.
• You may not share access tokens, upload fields, signed URLs, or other temporary credentials with anyone who is not authorized to use your account.
• Notify us promptly at support@malloy.sg if you suspect unauthorized access.

3. The Service and AI-generated results

Malloy Studio helps users generate, revise, preview, save, and export motion graphics. AI systems are probabilistic. Results may be inaccurate, incomplete, unsuitable, similar to content produced for others, or affected by third-party model and service availability. You are responsible for reviewing generated content and deciding whether it is appropriate and lawful for your intended use.

Tool status, previews, plan balances, and estimates are informational. Do not rely on the Service for emergency, medical, legal, financial, safety-critical, or other high-risk decisions.

4. Your content

“Your Content” means prompts, instructions, brand guidelines, images, logos, files, editable values, and other material you submit to the Service. As between you and Malloy, you retain your rights in Your Content. You grant Malloy a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, modify, render, and display Your Content only as needed to provide, secure, support, and improve the Service and to comply with law.

You represent that you have all rights, permissions, and consents needed for Malloy and its providers to process Your Content as described in these Terms and our Privacy Policy. Do not upload content that infringes intellectual-property, privacy, publicity, confidentiality, or other rights.

5. Generated content and template licenses

Subject to these Terms, applicable law, third-party rights, and payment of any required fees, you may use content generated specifically for you through the Service. Malloy does not promise that generated content is unique or eligible for intellectual-property protection.

Malloy-provided templates, components, source files, stock assets, and other pre-existing materials remain owned by Malloy or their licensors and are licensed rather than sold. Additional restrictions for those materials are in the Malloy Templates License Agreement. If those license terms conflict with this section for a licensed asset, the license terms control for that asset.

6. Acceptable use

You may not use the Service to:

• break the law or violate another person's rights;
• create or distribute malware, fraudulent content, impersonation, harassment, exploitation, or content intended to cause harm;
• submit payment-card data, protected health information, government identifiers, passwords, API keys, MFA or one-time codes, or other authentication secrets through prompts, uploads, or tool inputs;
• attempt to access another user's account, template, session, asset, export, or private information;
• bypass security, usage, storage, rate, credit, plan, or access controls, or interfere with the Service or its providers;
• reverse engineer, scrape, probe, or copy the Service except where applicable law expressly permits it;
• use automated means in a manner that imposes an unreasonable load or repeatedly triggers credit-consuming actions without authorization; or
• use the Service in a way that violates the rules of a connected client, including OpenAI's applicable usage policies when you use Malloy through ChatGPT.

We may investigate suspected misuse and take proportionate action, including limiting or suspending access.

7. Plans, credits, billing, and external checkout

Some features require a paid plan or credits. Prices, renewal terms, included usage, taxes, and cancellation terms are presented before you purchase. Payments are completed through an external checkout or billing portal operated by our payment provider. Malloy tools inside a connected AI client do not complete a purchase or subscription.

Generation and export credits are account entitlements, have no cash value, and may not be transferred or resold. A tool may ask you to confirm an action when it will consume credits. Except where law or the purchase terms require otherwise. Any refunds are governed by the terms shown at checkout and applicable law. Cancellation stops future renewal but does not automatically delete your Malloy account or its content.

8. Privacy

Our Privacy Policy explains the personal data we collect, how we use it, the categories of recipients, retention periods, and your controls. It includes specific disclosures for ChatGPT and MCP tool inputs and outputs. By using the Service, you acknowledge those practices.

9. Third-party services

The Service relies on third-party AI, hosting, storage, rendering, analytics, authentication, payment, support, and communications providers. A connected service such as ChatGPT processes information under its own terms and privacy policy. Malloy is not responsible for a third party's independent services, policies, availability, or actions. Your use of a third-party service may create a separate agreement between you and that provider.

10. Malloy intellectual property

The Service, including its software, design, branding, documentation, and Malloy-provided content, is owned by Malloy or its licensors and is protected by intellectual-property laws. These Terms do not grant you any right to use Malloy's names, logos, or trademarks except as necessary to identify unmodified Malloy output or with our written permission.

11. Feedback

If you voluntarily provide suggestions or feedback, you grant Malloy a perpetual, worldwide, royalty-free right to use it without restriction or compensation. This does not give Malloy ownership of Your Content.

12. Changes, availability, and beta features

We may add, change, limit, or discontinue Service features. We will provide notice where required by law or where a change materially reduces a paid feature during a current subscription period. Preview, beta, and experimental features may be changed or withdrawn and may be less reliable than generally available features.

13. Suspension and termination

You may stop using the Service at any time. You may cancel a subscription through the available billing controls and may request account deletion as described in the Privacy Policy. We may suspend or terminate access if you materially breach these Terms, create risk or legal exposure, fail to pay amounts due, or misuse the Service. Where reasonable, we will provide notice and an opportunity to remedy the issue.

Sections that by their nature should survive termination—including ownership, licenses already granted, payment obligations, disclaimers, liability limits, and dispute terms—will survive.

14. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” Malloy disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and quiet enjoyment. We do not warrant that the Service or generated content will be uninterrupted, error-free, secure, accurate, unique, or suitable for your intended use. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

15. Limitation of liability

To the maximum extent permitted by law, Malloy and its affiliates, officers, employees, contractors, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, goodwill, or business opportunities, arising from or related to the Service, even if advised that such damages are possible.

To the maximum extent permitted by law, Malloy's total liability for all claims arising from or related to the Service will not exceed the amount you paid Malloy for the Service during the 12 months before the event giving rise to the claim. If you paid nothing, the total limit is 100 Singapore dollars. These limits do not apply where liability cannot legally be limited.

16. Indemnity

To the extent permitted by law, you will defend, indemnify, and hold harmless Malloy and its affiliates, officers, employees, and contractors from third-party claims, damages, and reasonable costs arising from Your Content, your unlawful use of the Service, or your material breach of these Terms.

17. Governing law and disputes

These Terms are governed by the laws of Singapore, without regard to conflict-of-law rules. Subject to any mandatory consumer rights, the courts of Singapore will have exclusive jurisdiction over disputes arising from these Terms or the Service. Before filing a claim, please contact us and allow 30 days to try to resolve the dispute informally.

18. General terms

If a provision is unenforceable, it will be modified only as much as needed and the remaining provisions will stay effective. A delay in enforcing a provision is not a waiver. You may not assign these Terms without our consent; Malloy may assign them in connection with a merger, acquisition, reorganization, or sale of assets. These Terms, the Privacy Policy, applicable purchase terms, and applicable license terms form the entire agreement concerning the Service.

19. Changes to these Terms

We may update these Terms as the Service or law changes. We will post the updated Terms here and change the effective date. If a change is material, we will provide additional notice where required. Continued use after the updated Terms take effect means you accept them.

20. Contact

Malloy Studio is provided by Malloy Labs. Questions about these Terms or the Service can be sent to support@malloy.sg. Our customer-support page is available at malloy.sg/contact.